Outage due to issues at Heroku (our server provider)

Resolved
Resolved

The servers at Heroku are fully recovered.

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Recovering

While the issue at our infrastructure provider is still open, we are slowly seeing some recovery on our end. Occasion should be working normally for most users.

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Identified

We are seeing some recovery, but are still experiencing degraded performance and intermittent errors. The cause is a global outage with our infrastructure provider. We are paying close attention to their status updates and will keep you informed.

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Identified

The outage is due to intermittent outage incidence at our server provider, Heroku. Here's the incidence report: https://status.heroku.com/incidents/2822

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Investigating

We are seeing an issue where Users unable to login to their workspace.

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Began at:

Affected components
  • Occasion Web Application
    • Booking Engine
    • Backoffice Manager
    • Database Servers